OpenOcular Return Policy

At OpenOcular, we value your satisfaction and strive to ensure that you are completely happy with your purchase. If you need to return a product, we’re here to help make the process as smooth as possible.

30-Day Return Window

If you are not satisfied with your purchase, you can return your item(s) within 30 days of the delivery date for a full refund or exchange. Items must be in their original condition, and in their original packaging.

How to Initiate a Return

To start a return, please contact josue@openocular.com. Provide your order number and a brief description of the issue, and we’ll guide you through the return process.

Refund Process

Once we receive your returned item(s) and confirm their condition, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.

Exchanges

If you would like to exchange an item, please contact us at josue@openocular.com. We will work with you to ensure you receive the correct product as quickly as possible.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at josue@openocular.com. We will arrange for a replacement or refund the purchase cost.

Non-Returnable Items

Please note that certain items, such as custom orders and digital downloads, may not be eligible for returns. If you have any questions about the return eligibility of a specific product, feel free to contact us.

Contact Us

If you have any questions or need further assistance, please reach out to Josue at josue@openocular.com.

Thank you for choosing OpenOcular. We appreciate your business and are committed to providing you with high-quality products and excellent service.